Recover Overpaid Customs Duty With Our Review Services

Many businesses are unknowingly overpaying customs duty due to misclassified imports, missed concessions, or outdated documentation. BTGI assists with customs duty recovery — helping importers identify overpayments and recover duty refunds with no upfront fees and minimal disruption

We Review, Reclassify, and Recover Overpaid Customs Duty

Our team specialises in uncovering customs duty overpayments across a wide range of goods and industries. Whether you're importing under the wrong tariff, missing Free Trade Agreement (FTA) concessions, or unaware of available duty drawbacks, our customs duty review and recovery helps you get it right and get money back.

Tariff Classification Accuracy

Incorrect codes often lead to higher rates. We review your goods’ tariff and HS codes to ensure they're classified correctly — the first step in calculating duty.

FTA and Concession Opportunities

Our team identifies if you're missing Free Trade Agreement (FTA) benefits or tariff concessions that could reduce or eliminate duty.

Duty Drawbacks on Exported Goods

If you’ve paid duty on goods that were later exported (e.g. reprocessed or sold overseas), you may be eligible for a drawback.

Documentation and Refund Submissions

We assess supplier declarations, import documentation, and past records to uncover errors, and we handle all refund and amendment submissions on your behalf.
We manage the entire review and customs duty recovery process end-to-end, working with your customs broker, logistics team, or directly with border authorities as needed.

Trusted by Australian Importers Across Industries

Our customs duty review and recovery services have delivered value for importers across a wide range of industries, including:

  • Manufacturing and engineering
  • Retail and consumer goods
  • Pharmaceuticals and medical supplies
  • Agriculture and food imports
  • Construction materials and equipment
  • Wholesale and distribution

Julian Cook

National Group
Chief Financial Officer
We have engaged the services of BTG International across various entities and each time have achieved a great result. The team are easy to work with and very knowledgeable in their respective subject matters.

Andrew Lewis

Why Businesses Choose BTGI?

Chief Financial Officer
BTG recently performed a thorough indirect tax review of the Group’s past 4 years of supplier payments. This involved a vast quantity of work, which the BTG team completed in good time and to a high quality. BTG’s expertise in this area meant their feedback was well-informed and their process improvements will benefit the Group. Overall, the service provided by BTG represented fantastic value for money and I would recommend them to any organisation who wants to understand how much unclaimed GST they can recover.

Why Businesses Choose BTGI?

The customs duty specialists at BTGI bring together trade, classification, and audit experience across local and international supply chains to deliver competent customs duty recovery services. We understand the complexities of import regulations and know how to unlock savings others miss.

Our processes follow strict guidelines set by the Australian Border Force (ABF) and the ATO. Everything we do is defensible, documented, and audit-ready.

Our team handles the review with little disruption to your operations. We can liaise directly with your customs broker or supply chain team if preferred.

No matter your industry or where your goods land, we’ve got you covered. We support importers from various industries across all ports in Australia.

There are no upfront fees. You only pay a success-based fee if we identify and recover a customs duty refund or savings for your business — simple as that.

Hear Success Stories from Our Clients

“We have engaged the services of BTG across various entities and each time have achieved a great result. The team are easy to work with and very knowledgeable in their respective subject matters.”
JULIAN COOK
National Group | Chief Financial Officer
“BTG’s key advantage is the high level of assurance they provide, and the significant learnings and insights to be had from their unique transaction-level analysis. BTG’s multi-disciplinary team brings unique insights to the data and personalisation to the work. It is all Win/Win.”
KENNY CHEONG
7-Eleven Australia | Head of Tax
“The BTG team invest the time to get to know you, your team, your systems, and processes, and work with you to develop the best way to work together to achieve your outcomes and objectives. They work in an efficient manner and within tight timeframes, are always a phone call away and are supportive every step of the way.”
Diana Youssef
Bega Cheese Group | Head of Tax
“BTG recently performed a thorough indirect tax review of the Group’s past 4 years of supplier payments. This involved a vast quantity of work, which the BTG team completed in good time and to a high quality. BTG’s expertise in this area meant their feedback was well-informed and their process improvements will benefit the Group. Overall, the service provided by BTG represented fantastic value for money and I would recommend them to any organisation who wants to understand how much unclaimed GST they can recover.”
Andrew Lewis
Chief Financial Officer
“We had the challenge of scrutiny from the ATO into our indirect taxes plus the desire to adopt “best practice” within our business divisions. We engaged Nabil and the team from BTG to review our practises and implement improvements as required to be best in class. This has resulted in GST recoveries, a Board endorsed assurance program and an enhanced finance team. BTG’s ability to deliver timely & professional services to our business was the most pleasing aspect of our BTG engagement.”
Andrew Mitchell
Bindaree Food Group | Finance Manager - Operations
“We have worked with Nabil and the BTG team on a couple of projects and have developed a great professional relationship with them. Our business has benefited from their meticulous and patient approach, and I can highly recommend BTG’s services.”
JULIE MCDONALD
MDH Pty Ltd | Chief Financial Officer
“BTG undertook a 4 year review of our GST compliance to identify any issues and assist in improving our internal review processes. They were very professional, detailed and responsive while being ‘light touch’ from our perspective. I have no hesitation in recommending them.”
CHRISTINE LUCKE
Marquis Macadamias | Financial Controller
“BTG has provided us with valuable indirect tax services. The team is switched on, professional, friendly, and invested the time in getting to know us, our systems, and processes. This enabled them to be light touch and produce amazing outcomes. I highly recommend using the BTG team, they have been an asset to our Business.”
Medellin Leven
BayWa r.e. | Tax Manager

Let’s Review Your Imports

If you’ve been importing goods into Australia, there’s a good chance you’re overpaying on duty. Let our team perform a no-cost, no-risk review to identify potential refunds and future savings.

Contact us to start your customs duty review and recovery.

BTGI also offers other services that maximise your business’s tax efficiency:

 

Frequently Asked Questions — Customs Duty Recovery and Review Services in Australia

Customs duty is a tax imposed on certain goods imported into Australia, based on their tariff classification and country of origin. It’s regulated by the Australian Border Force (ABF) and must be paid before goods can clear customs.

Overpayments often occur due to incorrect tariff classifications, missed concessions, absent FTA documentation, or outdated import declarations. These issues often go unnoticed without a detailed review.

Yes — in most cases, you can claim a refund of overpaid duty if identified within the allowable amendment period (typically 4 years). BTGI handles the full review and refund application process for you.

Free Trade Agreements (FTAs) and tariff concessions reduce or eliminate duty on eligible goods from partner countries. If FTA or concessional documentation is missing or incomplete, you could be paying more than required.

Duty drawbacks allow you to reclaim duty on imported goods that are later exported (e.g., reprocessing, reselling overseas). Many businesses are unaware they're eligible, or aren’t claiming correctly.

There’s no upfront fee. You only pay if we identify and recover customs duty refunds or savings on your behalf. If your business is also managing large volumes of transactions or property, our GST recovery services can help uncover additional savings.

No. We work alongside your existing customs broker or supply chain team and won’t interfere with your operational flow. Our review is retrospective and non-disruptive.

Yes. We follow Australian Border Force and Department of Home Affairs guidelines and use documented, defensible methods. Our reviews are audit-ready and supported by expert documentation. BTGI also provides withholding tax recovery services to help businesses recover tax withheld on international payments like royalties and dividends.